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Using Your Flexible Spending Account Debit Card

Question: Why doesn't my Flexible Spending Account Debit Card work?


If your PayFlex HealthHub card is not working, it could be due to one of the following reasons:

Inactivated – you failed to provide requested documentation to PayFlex

Insufficient funds – you are requesting reimbursements that exceed your remaining balance

Not currently enrolled – you are not enrolled in a Health Care FSA for the current calendar year 

Merchant problem – the merchant may be experiencing a problem coding eligible expenses on their own terminal

Invalid merchant – the card is only accepted at healthcare merchants who accept MasterCard and have implemented the inventory information approval system required by the IRS.

Ineligible items – items you are purchasing may be ineligible for reimbursement from your FSA

Contact PayFlex for details on your account.  You may call PayFlex at 877-343-1346 or visit the PayFlex website.

Article #595


Posted: 24 Jan, 2011
Every effort has been made to ensure the accuracy of the information in this site. However, if any provision on these documents is unclear or ambiguous, University Human Resources reserves the right to interpret the document and resolve the problem. If any inconsistency exists between this site and any written plans or contracts, the actual provisions of the latter will govern. The University in its sole discretion may modify, amend, or terminate the contents of these documents with respect to any eligible individual - including active employees, retirees, and their dependents.