Using Your Flexible Spending Account Debit Card
|Question: Why doesn't my Flexible Spending Account Debit Card work?
If your PayFlex/HealthHub card is not working, it could be due to one of the following reasons:
Inactivated – you failed to provide requested documentation to PayFlex
Insufficient funds – you are requesting reimbursements that exceed your remaining balance
Not currently enrolled – you are not enrolled in a Health Care FSA for the current calendar year
Merchant problem – the merchant may be experiencing a problem coding eligible expenses on their own terminal
Invalid merchant – the card is only accepted at healthcare merchants who accept MasterCard and have implemented the inventory information approval system required by the IRS.
Ineligible items – items you are purchasing may be ineligible for reimbursement from your FSA
Contact PayFlex for details on your account. You may call PayFlex at 877-343-1346 or visit the PayFlex website.
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the information in this site. However, if any provision on these documents is unclear or ambiguous,
University Human Resources reserves the right to interpret the document and resolve the problem. If any
inconsistency exists between this site and any written plans or contracts, the actual provisions of the
latter will govern. The University in its sole discretion may modify, amend, or terminate the contents
of these documents with respect to any eligible individual - including active employees, retirees, and
their dependents. |