If your PayFlex HealthHub card is not working, it could be due to one of the following reasons:
Inactivated – you failed to provide requested documentation to PayFlex
Insufficient funds – you are requesting reimbursements that exceed your remaining balance
Not currently enrolled – you are not enrolled in a Health Care FSA for the current calendar year
Merchant problem – the merchant may be experiencing a problem coding eligible expenses on their own terminal
Invalid merchant – the card is only accepted at healthcare merchants who accept MasterCard and have implemented the inventory information approval system required by the IRS.
Ineligible items – items you are purchasing may be ineligible for reimbursement from your FSA
Contact PayFlex for details on your account. You may call PayFlex at 877-343-1346 or visit the PayFlex website.