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Using Your Flexible Spending Account Debit Card

Question: Why doesn't my Flexible Spending Account Debit Card work?


If your PayFlex HealthHub card is not working, it could be due to one of the following reasons:

Inactivated – you failed to provide requested documentation to PayFlex

Insufficient funds – you are requesting reimbursements that exceed your remaining balance

Not currently enrolled – you are not enrolled in a Health Care FSA for the current calendar year 

Merchant problem – the merchant may be experiencing a problem coding eligible expenses on their own terminal

Invalid merchant – the card is only accepted at healthcare merchants who accept MasterCard and have implemented the inventory information approval system required by the IRS.

Ineligible items – items you are purchasing may be ineligible for reimbursement from your FSA

Contact PayFlex for details on your account.  You may call PayFlex at 877-343-1346 or visit the PayFlex website.